CalTIP members are required to report all incidents/occurrences and claims to Sedgwick, CalTIP's third-party claims administrator. A CalTIP Member Claims Manual, which provides a step-by-step guide through the entire claims handling process, is available to the members. Provided below is an excerpt from the Manual.
If you have questions or need assistance, please contact Summer Simpson, Claims Director - Liability, at (916) 746-6332 or at [email protected] or Caroline Sbabo, Claims Team Lead, at (916) 746-6340 or at [email protected].
a. Criteria for reporting:
-Any incident or occurrence involving Member vehicles in which a Tort Claim has not yet been filed with the Member
-Damage to the Member’s vehicle
b. What to submit to Claims:
–Occurrence report completed in its entirety
-Supervisor’s report
-Scene photos, if available
-Courtesy cards
-A note indicating whether a drug test was conducted of the Member’s bus/van driver
-Secure bus video but do not submit to Claims
c. Send to: [email protected]
a. Criteria for reporting:
-Receipt of a written tort claim from a third party or their attorney seeking money for bodily injury or property damage
b. What to submit to Claims:
-All items and documents listed above for reporting and Incident not already submitted
-If received by mail, scan envelope with the postmark visible
-Bus video, if available
c. Send to: [email protected]
a. Criteria for reporting:
-Damage to the Member’s vehicle (Bus, passenger vehicles, etc.)
b. What to submit to Claims:
–Occurrence report
-Pictures taken at the scene and damage to involved vehicles/
-Witness cards
-Repair estimate when available
-Information where the vehicle is located and contact information
-Police report number
c. Send to: [email protected]
A copy of the CalTIP Claims Manual can be accessed with a user Login.
